Privacy Policy

How we handle your data.

Last updated: June 2026

1. Who we are

Glean is a Windows desktop application for OCR and optional text translation. It is operated by Glean. For any privacy-related questions contact us at support@getglean.app.

2. What data we collect

Account data: your email address and a hashed password when you register with email/password. If you sign in with Google, we receive only your email address from Google.
Payment data: when you subscribe to Glean Pro, payment is processed by Stripe. We never see or store your card number — Stripe returns a payment token and subscription status that we record against your account.
Payment data: none. Glean is free to use and we do not collect, process, or store any payment information.
Session tokens: a JWT authentication token is stored in a secure, httpOnly cookie that JavaScript cannot read, to keep you signed in. Your browser's localStorage holds only a non-sensitive profile snapshot (user ID, email, and subscription tier) used to render the interface. The token expires and is refreshed automatically.
OCR text (translation feature only): when translation is enabled, the text extracted from your screen is sent to the Google Translate free API. This text is not stored by us. Screenshots and captured images never leave your device.

3. How we use your data

To authenticate you and maintain your session.
To manage your subscription and billing via Stripe.
To deliver the translation feature (extracted text only; no images).
To respond to support requests you send us.

We do not sell your data. We do not use it for advertising.

4. Third-party processors

Stripe — payment processing and subscription management. Stripe's Privacy Policy applies to payment data.
Google Translate (free API) — translation of extracted text. Text you translate is sent to Google's servers. No account credentials, images, or personal identifiers are included in these requests. Google's Privacy Policy applies.
Cloudflare — website hosting and DDoS protection. Cloudflare may log request metadata (IP address, browser). Cloudflare's Privacy Policy applies.

5. OCR and local processing

All OCR runs entirely on your device using the Windows.Media.OCR engine built into Windows 10/11. Screenshots and captured images are never uploaded to any server. Only the extracted text string is sent outbound, and only when the translation feature is enabled by you.

6. Data retention

Account data (email, subscription status) is retained until you request deletion.
Account data (email address) is retained until you request deletion.
Payment and billing records are retained by Stripe as required by financial regulations (typically 7 years).
OCR/translation text is not retained by us at all.

7. Your rights

If you are located in the EU/EEA (GDPR) or California (CCPA), you have the following rights:

Access: request a copy of the personal data we hold about you.
Rectification: ask us to correct inaccurate data.
Erasure: request that we delete your account and associated data.
Portability: receive your data in a machine-readable format.
Objection: object to processing where we rely on legitimate interests.

To exercise any of these rights, email support@getglean.app with the subject "Privacy Request". We will respond within 30 days.

8. Cookies

The Glean website does not use tracking or advertising cookies. It uses a single strictly-necessary httpOnly cookie to hold your authentication token and keep you signed in. The only other browser storage is localStorage for a non-sensitive profile snapshot and UI preferences (e.g. selected language and billing period).

9. Changes to this policy

We may update this Privacy Policy as the product evolves. Material changes will be announced on this page with an updated "Last updated" date. Continued use of Glean after changes constitutes acceptance.

Glean is currently in Beta. During the Beta period, data handling practices may be refined as we improve the product. We will notify users of any significant changes to this policy via the website and, where possible, by email.

10. Contact

Questions or concerns? Contact us at support@getglean.app.